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Privacy Policy

We Value Privacy, Especially Yours

At RMG Group, we take protecting your privacy seriously. For our sites, products, and services (collectively "services") to function properly, we need to collect and use some of your personal information. We want you to understand what personal information we collect and how it is used.


This policy is incorporated as part of the Terms of Service that apply to your use of the services. When you use our services, you acknowledge that you have accepted the Terms of Service and this policy without exception. You also acknowledge that you consent to our privacy practices, including our use and disclosure of your personal information.


If you do not consent to the Terms of Service or this policy, please do not use our services or provide any personal information.

What's Covered by This Policy

Any RMG Group-affiliated site, product, or service which links to this policy and any collection, storage, transfer, sharing, disclosure, and handling of your personal information when you use our services which we define below.

This Policy does not cover and we are not responsible for third-party sites or applications that may be linked from our sites; linking to them does not imply an endorsement. We are not responsible for these sites or applications or any information they may collect. 

Personal Information We Collect

When you use our services, we may collect the below types of personal information:

Name;

Mailing address;

Email address;

Cell phone number;

Information that identifies your mobile device, such as Electronic Serial Number ("ESN") or International Mobile Equipment Identity ("IMEI") data;

Device serial number and media access control ("MAC") address;

Information collected after obtaining your permission during your use of the site, product or service;

Any information that you provide as part of filing a claim;

Other information that personally identifies you or is linked or linkable to you.

As part of the claim process, RMG Group or its affiliates may require you to provide a copy of your driver's license, passport, military ID, or other personal identification card. Additionally, in order to process your claim, RMG Group or its affiliates may request your shipping and billing information, credit card information or other preferred payment means.

RMG Group and its partners use cookies or similar technologies to analyze trends, administer the site, track user's movements around the site, and to gather demographic information about our user base as a whole.

Log Information

When you visit RMG Group’s sites, we automatically collect and store certain information in our server logs. This type of information includes details of how you interacted with our services.

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Third-Party Data Sources

RMG Group may leverage external data sources to provide context and background on the users of its services in order to improve customer experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.

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Do Not Track and Third-Party Advertising Cookies

Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical "flag" or signal that an end-user may be able to activate within their browser software to notify sites that they do not wish to be "tracked" by third parties as defined by the initiative.

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How We Use Your Personal Information

RMG Group may use your personal information to:

Fulfill a service to you;

Complete your purchase;

Establish and verify your identity;

Activate and maintain and your account;

Handle and resolve billing disputes;

Monitor and maintain the performance and functionality of the device consistent with your choices;

Provide technical support and click-to-chat functionality;

Protect and improve our services;

Offer updates, notices and other information about site, product or services and services available from RMG Group or its affiliates as permitted by law. (Note: at any time you may choose to withdraw your consent to RMG Group’s use or disclosure of your personal information for marketing and promotional purposes by contacting RMG Group as outlined in Where to turn with questions section of this policy);

Respond to your questions, inquiries, comments and instructions;

To enforce the applicable Terms of Service;

Comply with the law and defend our rights;

Track and analyze de-identified data and provide such data to third parties that provide services to RMG Group;

Protect against fraud and potential fraud;

Notify you of any known breach of your personal information; and

Maintain the security and integrity of RMG Group’s systems and services.

How We Share Your Personal Information

We will not use or disclose your personal information to non-affiliated third parties except as disclosed in this policy.

RMG Group may transfer or license your personal information to:

Non-affiliated companies to assist us in providing, maintaining and operating our services or marketing. These companies are required to comply with the principles set out in this policy and only use such personal information for the purposes for which it was provided to them;

RMG Group may also disclose your personal information to:

Comply with the law and/or legal process in which a formal request has been made (e.g. request from an administrative oversight agency, civil suit, subpoena, court order or judicial or administrative proceeding);

Defend our rights and/or property or the rights and property of others;

Enforce our Terms of Use and/or this policy;

Respond to claims that the content(s) of a communication violates the rights of another;

Detect, prevent or otherwise address fraud, security, or technical issues.

How we protect your personal information

How Long We Keep Your Personal Information

RMG Group will retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or not prohibited by applicable law.

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How You Are Notified If the Policy Changes

We may change this policy from time to time. If we do, we will post the updated policy with the last revised date. Your continued use of the site, product or service means that you consent to the updates. You should periodically read the policy to understand our privacy practices.

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Communicating With You Electronically

By using our services, you agree that we can communicate with you electronically. This includes any required notifications relating to your use of the services.

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Commercial Messages 

Where required, RMG Group will seek your express consent to send such messages. This consent is sought by RMG GROUP, LLC, 648 Grassmere Park, Nashville, TN 37211. You may withdraw your consent by using the "unsubscribe" link located at the bottom of our messages, contacting us at the address listed above, or by emailing [email protected] GROUP.com.

Your Rights Related to Your Personal Information

While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us.

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Commercial Messages 

Where required, RMG Group will seek your express consent to send such messages. This consent is sought by RMG GROUP, LLC, 648 Grassmere Park, Nashville, TN 37211. You may withdraw your consent by using the "unsubscribe" link located at the bottom of our messages, contacting us at the address listed above, or by emailing [email protected] GROUP.com.

A Few Notes About Social Media

Please be aware that any information that you submit to a social media site is done at your own risk and without any expectation of privacy. RMG Group cannot control the actions of social media site users and is not responsible for any content or submissions contained on such sites. You should always review the privacy policy of any third-party site or site, product or service.

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Children Under 13

The site, product, or service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Accountability and Governance

RMG Group has implemented various measures to monitor compliance with and enforce this policy.

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