Frequently Asked Questions

Comprehensive Electronics and Home Appliance Coverage Plans

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We’d Be Happy to Explain More


At RMG Group, we want to ensure the transparency of our services. Please take the time to review the information below for your reference.



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What services does your company offer?

We Provide the following services.

• Electronics Insurance Protection

• Home Appliance Protection

• Income Loss Protection

• Credit Protection 

How can I sign up for multiple plans?

For example, if you want to have an electronics protection plan and an income loss protection plan.

You will need to contact our wonderful sales department by email or by phone in order to get a quote or get started over the phone. 

How can I register my devices once I sign up online?

You may register your devices by adding them HERE.

How can I add more devices if I already have an account?

In order to add more devices to your account please send a request to [email protected] and a customer service agent will update your account and send you a confirmation. Or you may contact us at (866) 585-5033.

How do I file a claim?

We are sorry that something happened to you resulting in having to file a claim. No worries RMG has your back!

For Electronic Device claims CLICK HERE

For Appliance claims CLICK HERE

For Income Loss claims CLICK HERE

Is It really no deductible?

• Electronics Claims - Up to three approved claims per year with $0 deductible.

• Appliance Claims - Up to three approved claims per year $0 deductible

• Income Loss Protection Claims - Up to two approved claims per year. Only one claim is no deductible. 

Claims that exceed these limits can be charged a deductible at our discretion. 

*Information Subject to Change

What is Income Loss Protection?

Our income loss coverage covers you in the event you lose your main source of income for whatever reason.

Assistance covered under the plans include but not limited to:

Mortgage / Rent Payment

Utilities

Car Loan / Lease Payment

How many days do I have to file a claim?

You have up to 60 days to file a claim from the date of loss. 

What do I do with my old product?

Depending on us and or our affiliates and partners. you may be required to return your damaged or defective device using the pre-paid shipping label provided with the replacement device. You will need to return the damaged or defective device within 15 days to avoid non-return charges. If the device was lost or stolen, the requirement to return the device does not apply. However, if the lost device is found, you should return it by using the pre-addressed, pre-paid return label included with the replacement device.

For appliances, the defective equipment is picked up at the time of delivery in most cases when the new equipment is delivered. In some circumstances we will issue a pickup tag for the defective item if pick up of the defective item is not available at the same time of delivery for the new item. 

What type of replacement will I receive?

Our goal is to replace your device with your same make and model of the defective device. However, some models may not be available. In this situation, we do our best to match feature functionality and other device qualities in determining the replacement you will receive.

Depending on availability, you may receive a device of like-kind and quality.

Claims may be fulfilled with a new or refurbished replacement device.

Device color, brand, model and features may be different and accessory compatibility is not guaranteed.

If an accessory was claimed as well we may at our discretion not cover those under our terms and agreement. In most cases though a accessory won't hurt so we'll send you out the same type of accessory that you lost depending on availability. 

What type of replacement will I receive?

Our goal is to replace your device with your same make and model of the defective device. However, some models may not be available. In this situation, we do our best to match feature functionality and other device qualities in determining the replacement you will receive.

Depending on availability, you may receive a device of like-kind and quality.

Claims may be fulfilled with a new or refurbished replacement device.

Device color, brand, model and features may be different and accessory compatibility is not guaranteed.

If an accessory was claimed as well we may at our discretion not cover those under our terms and agreement. In most cases though a accessory won't hurt so we'll send you out the same type of accessory that you lost depending on availability. 

Can I cancel my plan?

Yes, you can cancel your plan at any time. Please refer to your terms and conditions for the address and details to submit your written notice.

Is there a waiting period before I can file a claim?

After enrollment into your program, there is no official claim waiting period. However, your claim is subject to additional fraud review to ensure no abuse is happening.

Can I transfer the protection plan to a new owner?

You sure can! In fact, it's preferred. You can either call the number listed in your terms and conditions to speak to a Customer Care Representative (866-585-5033) or you can submit a written request to P.O. 262216, Plano, TX 75026. You’ll need the following information to transfer this contract: a copy of your receipt, as well as the new owner’s name, complete address and telephone number.

Are the terms and conditions of my protection plan online?

Yes, they sure are! To view, the terms and conditions CLICK HERE

*Please note they are subject to change at any time with or without notice. So please be sure to review them each time you visit our website.*

What type of products can I protect with RMG GROUP?

Some eligible products for protection plans include but are not limited to computers, laptops, tablets, TVs, digital cameras and camcorders, cell phones, Blu-Ray and DVD players, MP3 players, appliances, fitness equipment, jewelry, watches, musical instruments, video games, lawn and garden equipment, power tools, and tractors.

Having protection plans for your big-ticket appliances will provide you with peace of mind. RMG GROUP plans deliver expert diagnosis and troubleshooting, first class customer service, easy online access, quality servicers and real-time updates.

Appliances that can be covered include:

Dishwashers
Washing Machines
Dryers
Electric Range
Gas Range
Electric Cooktop
Gas Cooktop
Electric Wall Oven
Gas Wall Oven
Trash Compactor
Refrigerator
Over-the-range microwave

Will you repair or replace my electronic(s) and or appliance(s)?

For all valid claims, we will either repair or replace your product. However, each claim is unique. In some instances, where we are unable to repair your product, we will replace with a new or refurbished product of like kind and quality to the original product. Or we may issue you a gift card, bank credit or check for the purchase price paid (excluding taxes, delivery and installation fees) as indicated on your original product sales receipt. If we replace your product or reimburse you for it, your plan is fulfilled and you will be required to return the original product and accessories to us.

*Please check the terms and conditions of your plan for specific details.

Can I manage my plans online?

Of course, you can manage your account. We want it to be as easy for you as possible! Click Here to login to your account. If you don't have a username and password click the "I'm New, Let Me In" button to create an account. Be sure to use the same information on your account. 

Do you offer services for business?

You bet we sure do offer protection plans for business customers. Ranging from small to enterprise corporations we can customize a solution for you to make sure your company is protected.

Contact Us:

(866) 585-5033 - Option 2, Option 2

Email Us: [email protected]

Submit A Request

How Do You Bill?

Currently, the only payment method that we offer to customers is Debit or Major Credit Card or ACH/ Direct Debit.

This includes, Visa, Mastercard, Discover, American Express, JCB, Diner's Club

PCI Compliance?

RMG GROUP is a PCI DSS compliant service provider.

PCI compliance is certified and attested by a PCI ASV on a quarterly basis, and proof of certification/certification documents are available on request.

Data Security?

The following data is encrypted at rest within our systems (there may be other data that's encrypted at rest as well, but at the very least this much is):

• ACH bank account numbers, routing numbers, name on the bank account, bank account address information

• Configuration data (e.g. how you have configured RMG GROUP)

• API and webhook credentials and settings (webhook URL, API public/private keys, etc.)

• SMTP/Sendgrid/Mandrill/Mailgun credentials

• Credit card numbers, name on card, credit card address information, client-side encryption tokens, client-side encryption options,

• Payment gateway credentials and tokens

• Integration credentials and configuration (includes any API keys, etc. entered for integrated applications)

Encryption is via the following algorithms:

• Rijndael-256 (AES-256) with a unique IV

• Each individual record has it's own unique salt (32 character salt for some data, 40 character salt for other data)

• Each specific RMG GROUP account (e.g. each customer of RMG GROUP) has their own specific encryption key

The following data is hashed at rest within RMG GROUP:

• Administrator passwords

• User passwords

Hashing is done via the following algorithm:

• PBKDF2 algorithm

• 10,000 iterations, key length of 32

• Each individual record has it's own unique salt (40 characters)

• Each specific RMG GROUP account (e.g. each customer of RMG GROUP) has their own specific salt appended to the record's salt

Frequently Asked Questions

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Please call us for a free quote

1 (888) 437-6550

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